Frequently asked questions
Everything you need to know about the PAY360 app.
How do I get there?
Please note that the car park will be open for pre-booked cars only on our event dates.
All on-site parking must be pre-booked. The car park will not be available for unbooked vehicles (if you have not booked you will be directed to other nearby parking facilities)
Getting to the car park
The entrance to the venue car park can be found using What3words reference: what3words.com///cheer.events.began
Please turn off on the A112 junction taking Tollgate Road southbound. If using a Sat Nav, please enter the postcode E16 1FR for the entrance to the car park.
Access to the car park is only via the A13, please see map below.
By Train- closest DLR stop and Elizabeth line is Customs House.
DLR (Docklands Light Railway)
The Docklands Light Railway (known as the DLR) is part of the London Underground network. Two of the stations, Custom House, and Prince Regent, are on our campus.
Check your event listing for the entrance for your event. Alight at Custom House* for the west entrance and Prince Regent for the east entrance and ICC London.
DLR services: All trains towards Beckton/Gallions Reach will stop at Custom House and Prince Regent.
London Underground
The Elizabeth Line and the DLR are the quickest routes to ExCeL London.
London Overground
The London Overground, part of the London Underground network, serves a large part of Greater London and parts of Hertfordshire with 112 stations on several routes. The Overground is highlighted in Orange on the Tube map.
The DLR and Jubilee Line can be connected from multiple Overground lines such as Stratford, Canada Water, and Shadwell. It’s also possible to join the Overground and travel to ExCeL London from Euston station.

Accessibility
Everything you need to know about accessibility
On the day
Everything you need to know about your mornings at PAY360
Fobs
Everything you need to know about your Pre-loaded Fob
Meetings & Messages
Everything you need to know about meetings in the PAY360 app
Sponsorship & Exhibiting
Everything you need to know about sponsorship and exhibiting
App issues
Everything you need to know about app problem-solving.